Specialized Technical Support

Direct channels to report latency issues, bottlenecks, or infrastructure outages. Response times defined by criticality.

Critical Incidents

Latency above 200 ms, node outages, packet loss.

SLA: 15 minutes

Channel: +1 830 135 3591

Network Queries

Architecture, load balancing, tunnel configuration.

SLA: 2 hours

Channel: info@ufffff.com

General Support

Billing, access, training inquiries.

SLA: 24 hours

Channel: Web form

Frequently asked questions about infrastructure and network: Go to FAQ

Contact

Direct channels for technology infrastructure consulting and network support.

Main Office

Address:
Calle 5, Baní, Peravia, 92001, Dominican Republic

Phone:
+1 830 135 3591

Email:
info@ufffff.com

Business Hours

Monday to Friday:
09:00 – 18:00 (local time)

Saturdays:
10:00 – 14:00 (technical emergencies only)

Sundays & Holidays:
Closed

Communication Channels

Technical Support:
Available via email or phone during business hours.

Consulting:
Schedule a free initial session by writing to info@ufffff.com.

Critical Incidents:
Response within 2 business hours.

Request Infrastructure Diagnosis

Fill in the details so our team can analyze the latency and traffic of your corporate network.

You will receive a technical proposal within 48 hours.
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